General Questions

Is your site safe?

Yes, our site is 100% secure and meets the highest security standards for transactions, just like any reputable e-commerce site.

How quickly do you respond to email queries?

We pride ourselves on providing prompt responses to email queries. Our friendly and well-trained customer service team is dedicated to assisting you. We aim to process your order as quickly as possible and keep you updated throughout the purchasing process to make it a pleasant experience.

Before you place an order:

 

What type of payments do you accept?

For safe shopping, we accept payments via credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal.

What is the shipping price?

We are delighted to offer FREE SHIPPING on all orders to customers in the US, Canada, UK, and EU countries.

Do you ship internationally?

Yes, we ship WORLDWIDE.

When will my order be shipped? I have not received notification.

All our products are made to order. Please allow 2-5 business days for us to process your order after purchase. You will receive a notification of shipment within 3 to 5 days after the order has been shipped. If you have not received any notification within one week of purchase, please do not hesitate to contact us.

After you place an order:

When will my order be shipped? I have not received notification.

We provide the order's tracking code via the email you provided during the order placement. Please note that the tracking information will be displayed 2-5 days after you receive that email. For international shipments, the recipient may be subject to import taxes, customs duties, and fees, which are levied once the shipment reaches the recipient's country. Any additional charges for customs clearance must be fulfilled by the customer. Customs policies vary from country to country, so we recommend contacting your local customs office for more information. Please understand that customs clearance procedures can sometimes cause delays beyond our original delivery estimates. However, our company is not responsible for delays caused by customs clearance.

When will my tracking information appear?

You should see tracking events within 48-72 hours after you receive the tracking number/ID.

I ordered something but I want to cancel.

Please note that we can only make changes to your order if it has not been fulfilled yet. If you wish to change anything in your order, please contact us within 24 hours after placing your order, and we will do our best to accommodate your request.

My order arrived, but I want to return it.

If you want to return your order, please contact us and provide your order number. You can send the item back, and we will issue a refund. Please note that postage costs for returning the item will be at your expense.